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questions and answers are available

Is Tufts providing face masks to students? 

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All Tufts students are provided face masks or coverings should they need them, but students may also use their own. More details about how to get Tufts-issued face masks or coverings has been provided to students before their arrival on campus.

Last update: Wednesday, Oct 20, 2021 - 3:51pm

My health-care provider has advised me to self-quarantine. What should I do?

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Self-quarantine is recommended for individuals who may have been directly exposed to COVID-19 but are not experiencing symptoms. Follow the guidance of your health-care provider, and notify your supervisor that you cannot physically come to work.

If your work can be performed at home, you will be expected to work as directed and approved by your supervisor as long as you are asymptomatic during the self-quarantine, and you will receive your regular pay. Nonexempt staff must be sure to record and report their hours worked and should not work unauthorized overtime.

If you are unable to do your work from home, speak to your supervisor about alternative work options so that you can continue work at home. If no work is possible, you will receive your base pay for the self-quarantine period (two weeks). During the self-quarantine period please keep in touch with your supervisor regarding on-line training, professional development or other duties that you may be able to perform from home.

Last update: Monday, Oct 25, 2021 - 1:26pm

What healthcare options are available for staff or faculty?

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In the event that you need medical care, we recommend that staff reach out to the Jumbo Health Center or their primary care provider or seek care through a local emergency room/urgent care provider. In addition, you may take advantage of the TeleHealth benefit available to staff members who are enrolled in university health plans.

Additionally, the Tufts Employee Assistance Program is a great resource for mental health support, counseling, logistical support, or any similar need that may arise during this period. This service is free for all staff members and can be a great asset during emergencies.

Last update: Monday, Oct 25, 2021 - 1:26pm

What should I do if I’m feeling sick, but I’m not participating in routine surveillance testing at Tufts?

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Students, faculty, and staff should stay home when feeling sick!
If you don’t feel well and are exhibiting symptoms, we ask that you do not come to campus.

Individuals with flu-like symptoms or who have been in close contact with someone who is confirmed as having COVID-19 in the previous 14 days should seek medical care and receive a negative COVID-19 test before returning to work or classes.

If you do not qualify for on-campus testing and feel a need to be tested, the university provides eight “wellness” sick-time hours per year to proactively care for your own health, including if you need to go for testing through your primary care provider. Additionally, if family members also need testing, Massachusetts law provides for the Small Necessities Leave, which provides up to 24 hours of time for family events (including for this use).

For more information on what to do if you feel sick, visit https://coronavirus.tufts.edu/if-you-are-sick.

Last update: Monday, Oct 25, 2021 - 1:25pm

What will happen if a student tests positive for the virus?

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Students who test positive for the SARS-CoV-2 virus and have no symptoms or mild symptoms will move into isolation in a setting where they will not have roommates. The duration of isolation will be determined by Tufts medical staff in accordance with guidance from public health authorities. Students will not leave isolation at any time unless advised to do so by the Tufts medical clinician overseeing their care. They will have internet connectivity and, if they are feeling well enough, will be able to participate in most academic work virtually. Most student organization activities will be virtual and students will be able to participate in virtual organization activities as well. Students will be visited daily by a member of the healthcare team who will discuss any symptoms and check their vital signs. If needed, a clinician from the Tufts Health Service will conduct a visit. Tufts Dining will deliver meals. No guests may be received in isolation housing. Students will not be locked into this space. The doors have locks such that they can lock others out (for their own security) but they cannot be locked in.

If a student’s roommate tests positive, the roommate who has tested positive will move into isolation housing. The student who was exposed but has not yet tested positive will participate in a period of temporary self-quarantine in their existing room assignment. Self-quarantine generally lasts for 14 days, but the total duration will depend on a medical review of the student’s situation and guidance from public health authorities. They will participate in academic work online. They will remain physically distant from others in the residence by staying in their own room. They will monitor themselves for any symptoms and be medically evaluated by Tufts Health Services should symptoms arise.

Isolation housing is not an infirmary or a hospital. A student with moderate or severe symptoms will be taken to a local hospital via ambulance.

The Health Service clinician on-call and the Dean on-call are notified when a student is transported to the hospital and are available to help support the student and the people the student identifies as their emergency contacts.

Students are encouraged to have a conversation now with their emergency contacts about their general expectations for care and information-sharing should the student become ill during the semester.

Last update: Wednesday, Aug 19, 2020 - 10:43am

What services are being provided by the Jumbo Health Center by phone?

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The Jumbo Health Center's clinical team run by Marathon Health is available for telephonic consultation visits at no cost to you. This includes questions about COVID-19 symptoms, medical triage, and other minor acute health related concerns. Health coaching also is available. You can contact them at 617-627-0467. Their hours of operation are Monday - Thursday from 8:00 a.m. - 6:00 p.m. and Friday from 8:00 a.m. - 4:00 p.m.

Last update: Friday, Aug 14, 2020 - 11:13am

These FAQs are subject to change. Please check back here for the latest guidance. If you do not  find the information you are looking for, please send an email to COVID19@tufts.edu.