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Will I be reimbursed for tuition for the Spring 2020 semester?

Please note that the university will not be issuing refunds for tuition as classes and instruction will continue through the end of the Spring 2020 semester, and credits and grades will be assigned normally.

Last update: Monday, Jun 15, 2020 - 4:39pm
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Are there any changes with payroll and benefits administration?

We will continue to run weekly and semi-monthly payrolls on schedule. Salary distribution to the general ledger will be as normally scheduled.

Last update: Friday, Jun 26, 2020 - 5:36pm
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Were housing and meal plan fees reimbursed for Spring 2020?

Housing fees, including the Room Commitment fee, and meal plan fees, including SMFA Meal Money, were prorated effective March 16, 2020, through the end of the semester. JumboCash and Rhino Bucks balances were also credited upon request effective at the time of the request. For those students with a Tufts grant, proportional adjustments were made reflecting the lower cost for the year. Students were issued prorated credit to their student account, which may be held for a future semester, or they were able to request a refund through SIS.

Please note:

  • Students who were living on campus for Spring 2020 had prorated credit for housing and meal plan fees applied to their student accounts automatically.
  • Students living off campus for Spring 2020 were able to request (by March 26) a prorated credit for meal plan fees. Off-campus students must have submitted requests by 12 p.m. on Thursday, March 26. (Credits were not automatically issued to off-campus students for meal plan fees in case they remained in the Medford/Somerville area and used meals at Dewick-MacPhie Dining Center and/or the Commons Marketplace during Spring 2020.)
  • All students with a JumboCash and/or RhinoBucks balance as of March 16, 2020 were able to request (by March 25) a credit for their unused JumboCash and/or RhinoBucks. (Credits were not automatically issued to students for JumboCash and/or RhinoBucks balances in case they remained in the Medford/Somerville and/or Fenway area and were using funds at local vendors during Spring 2020.)
Last update: Wednesday, Jun 17, 2020 - 9:19am
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If Tufts Support Services is not available in person, how can someone process an I-9?

For faculty and staff, Tufts Support Services will accept electronic documents in section 2. The I-9 can be sent to tss@tufts.edu. Once the offices are reopened, you will need to visit in-person to a TSS location to “officially” complete the I-9 process. For students and temps, please contact TSS for assistance in completing a remote I-9 verification process which will be arranged either through a partner institution or a notary.

Last update: Tuesday, Jun 16, 2020 - 11:17am
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Is the Office of Tax Services operating normally?

The Tax office will operate under normal circumstances and will maintain all tax-related activities using remote access. We are available in the event you need any tax documents or forms related to income tax or state, sales, and use taxes. We can also provide tax information related to grants as well as any updated W-9 documentation.

Our contact information is as follows:

  • John Sanchez, Tax Director - 617-627-3141
  • James Jordan, Sr. Tax Accountant - 617-627-4945
  • Tamara Matama, Tax Accountant - 617-627-1064
Last update: Tuesday, May 5, 2020 - 10:06am
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How will my time be recorded in eServe if we are not in the office?

Guidance has been shared with all timekeepers to take steps to ensure that there are back-ups and that time-off information can be captured within the departments. Contact your timekeeper to coordinate your time-off recording.

Last update: Tuesday, May 5, 2020 - 10:04am
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What support is available from student services and financial services?

Please note that this applies to undergraduates only: 
 
The Registrar conducts appointments and provides services via phone and email during normal business hours. In some cases, in-person appointments may also be made upon request. 
 
Financial Services is open with normal business hours. Appointments and services through Financial Aid will continue via phone and email. The Bursar's office offers appointments and services via phone and email, and is available for in-person cash transactions on upon request. 
 
Students may email 
studentservices@tufts.edu or call 617-627-2000 with questions.

Last update: Thursday, Jun 18, 2020 - 3:33pm
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We have unplanned costs due to coronavirus-related business interruptions. Where should we charge these?

  • Your EAD / financial leader can advise on where to incur expenses. Typically you can continue to use your typical DeptIDs unless advised differently.
  • The Budget Center team will work with each unit to identify incremental expenses or losses that occurred due to COVID-19 related challenges.  It is helpful for you to flag/list these items to support that process.
  • The university anticipates financial constraints (net revenue lost) due to this crisis. Each school is asked to manage prudently while acting in the interest of safety. Your unit may issue more specific guidance regarding non-essential expenses.
Last update: Tuesday, Jun 16, 2020 - 3:11pm
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Is the General Accounting office operating normally?

The General Accounting Office is operating as it normally does. However, if you have any questions or concerns, please email Ed Mahoney at edward.mahoney@tufts.edu.

Last update: Tuesday, Jun 16, 2020 - 2:08pm
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Is the Office of Budget and Planning operating normally?

The Office of Budget and Planning has maintained operations through remote work. Please reach out to your contact directly with any questions on budget, forecast, expense/position approvals, chart of accounts maintenance, or other needs.

Last update: Tuesday, Jun 16, 2020 - 2:07pm
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How do I receive payments from outside the university?

The university is maintaining current business operations. You can follow your current process.

Please review this TSS knowledge article for current processes. We will update the link below with any process changes.

Last update: Tuesday, Jun 16, 2020 - 2:05pm
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Is the Post-Award Administration office operating normally?

The Post-Award Administration office is operating as it normally does. However, if you have any questions or concerns please contact Deena Pineo at Deena.Pineo@tufts.edu or postaward@tufts.edu.

Last update: Tuesday, Jun 16, 2020 - 2:04pm
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These FAQs are subject to change. Please check back here for the latest guidance. If you do not  find the information you are looking for, please send an email to COVID19@tufts.edu.