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questions and answers are available

Is Tufts providing face masks to students? 

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All Tufts students are provided face masks or coverings should they need them, but students may also use their own. More details about how to get Tufts-issued face masks or coverings has been provided to students before their arrival on campus.

Last update: Friday, Sep 4, 2020 - 9:50am

What resources are available for students for counseling and mental health?

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We understand that COVID-19 has brought on many new stresses for students. We want to make sure students are aware of the ongoing mental health support and wellness activities to help during these times.

The Counseling and Mental Health Service (CMHS) is available to support students on the Medford/Somerville and Fenway campuses. Give us a call to consult with one of us about what might be most helpful. We offer individual telehealth appointments, virtual support groups/workshops, and/or assistance with referral, as appropriate. To make an appointment call 617-627-3360, or for more information visit our website at http://go.tufts.edu/counseling.

Boston Campus students in all programs can continue to access counseling services now available remotely through Talk One2One. The phone number to access this service is 1-800-756-3124. This is both a 24-hour emergency helpline as well as a way to access the mental health counselors assigned to the Boston campus for ongoing counseling.

The University Chaplaincy continues to be available to all members of the Tufts community for emotional and spiritual support, to talk about grief and loss, or generally to be a listening ear. Please email chaplaincy@tufts.edu to be connected with a chaplain by phone, Zoom, or WebEx.

Student Wellness Programs are being offered during the Fall 2020 semester. Program activities will take place in a socially-distanced fashion. Please see the Weekly Wellness Newsletter email, the Health & Wellness website, or follow @TuftsStudentWellnessAdvising on Instagram for more information about the activities. Additionally, wellness advisor Sharon Snaggs is available to talk with students remotely, either by Zoom or telephone. Any student who would like to schedule an appointment is encouraged to do so by sending an email to Sharon.Snaggs@tufts.edu.

Last update: Friday, Sep 4, 2020 - 1:33pm

My health-care provider has advised me to self-quarantine. What should I do?

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Self-quarantine is recommended for individuals who may have been directly exposed to COVID-19 but are not experiencing symptoms. Follow the guidance of your health-care provider, and notify your supervisor that you cannot physically come to work.

If your work can be performed at home, you will be expected to work as directed and approved by your supervisor as long as you are asymptomatic during the self-quarantine, and you will receive your regular pay. Nonexempt staff must be sure to record and report their hours worked and should not work unauthorized overtime.

If you are unable to do your work from home, speak to your supervisor about alternative work options so that you can continue work at home. If no work is possible, you will receive your base pay for the self-quarantine period (two weeks). During the self-quarantine period please keep in touch with your supervisor regarding on-line training, professional development or other duties that you may be able to perform from home.

Last update: Thursday, Aug 20, 2020 - 10:44am

What will happen if a student tests positive for the virus?

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Students who test positive for the SARS-CoV-2 virus and have no symptoms or mild symptoms will move into isolation in a setting where they will not have roommates. The duration of isolation will be determined by Tufts medical staff in accordance with guidance from public health authorities. Students will not leave isolation at any time unless advised to do so by the Tufts medical clinician overseeing their care. They will have internet connectivity and, if they are feeling well enough, will be able to participate in most academic work virtually. Most student organization activities will be virtual and students will be able to participate in virtual organization activities as well. Students will be visited daily by a member of the healthcare team who will discuss any symptoms and check their vital signs. If needed, a clinician from the Tufts Health Service will conduct a visit. Tufts Dining will deliver meals. No guests may be received in isolation housing. Students will not be locked into this space. The doors have locks such that they can lock others out (for their own security) but they cannot be locked in.

If a student’s roommate tests positive, the roommate who has tested positive will move into isolation housing. The student who was exposed but has not yet tested positive will participate in a period of temporary self-quarantine in their existing room assignment. Self-quarantine generally lasts for 14 days, but the total duration will depend on a medical review of the student’s situation and guidance from public health authorities. They will participate in academic work online. They will remain physically distant from others in the residence by staying in their own room. They will monitor themselves for any symptoms and be medically evaluated by Tufts Health Services should symptoms arise.

Isolation housing is not an infirmary or a hospital. A student with moderate or severe symptoms will be taken to a local hospital via ambulance.

The Health Service clinician on-call and the Dean on-call are notified when a student is transported to the hospital and are available to help support the student and the people the student identifies as their emergency contacts.

Students are encouraged to have a conversation now with their emergency contacts about their general expectations for care and information-sharing should the student become ill during the semester.

Last update: Wednesday, Aug 19, 2020 - 10:43am

What healthcare options are available for staff or faculty?

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In the event that you need medical care, we recommend that staff reach out to the Jumbo Health Center or their primary care provider or seek care through a local emergency room/urgent care provider. In addition, you may take advantage of the TeleHealth benefit available to staff members who are enrolled in university health plans.

Additionally, the Tufts Employee Assistance Program is a great resource for mental health support, counseling, logistical support, or any similar need that may arise during this period. This service is free for all staff members and can be a great asset during emergencies.

Last update: Tuesday, Aug 18, 2020 - 2:05pm

What resources are available for emotional health and self care?

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Online meditation sessions for the Tufts community offer a chance to calm body and mind. Marathon Health, with Tufts Human Resources sponsorship, is offering virtual meditation sessions over Zoom on Wednesdays from 11:30 a.m. – 12:00 p.m. The guided meditations will be led by Janet Fontana, RN. There is no need to RSVP, and everyone is welcome. Feel free to join with or without video.

• To join by computer, log onto https://tufts.zoom.us/j/491278942, meeting ID 491 278 942.
• To join by phone, please dial 646-558-8656 and enter meeting ID 491 278 942.

Tisch College encourages helping yourself by helping others. The school has launched Tufts Community Response Volunteer Groups to organize and train students and staff who could be deployed, if/when they are needed, either virtually or in-person (health, safety and state or local travel restrictions allowing), to support response efforts on our campus and in partnership with our host communities.

In addition, the Initiative on Social-Emotional Learning and Civic Engagement at Tisch College aims to help all Tufts students, at every level and on every campus, develop social-emotional skills through civic engagement experiences in the classroom and beyond.

Last update: Friday, Aug 14, 2020 - 2:38pm

What services are being provided by the Jumbo Health Center by phone?

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The Jumbo Health Center's clinical team run by Marathon Health is available for telephonic consultation visits at no cost to you. This includes questions about COVID-19 symptoms, medical triage, and other minor acute health related concerns. Health coaching also is available. You can contact them at 617-627-0467. Their hours of operation are Monday - Thursday from 8:00 a.m. - 6:00 p.m. and Friday from 8:00 a.m. - 4:00 p.m.

Last update: Friday, Aug 14, 2020 - 11:13am

These FAQs are subject to change. Please check back here for the latest guidance. If you do not  find the information you are looking for, please send an email to COVID19@tufts.edu.