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questions and answers are available

How do I schedule my routine COVID-19 tests?

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Tufts has developed the CampusKey test scheduling app to make it easier for students, faculty and staff to schedule their regular weekly or twice weekly tests. The app also enables the university to schedule the 18,800 required tests per week while balancing traffic flow and minimizing queuing at the testing centers.

Students who have completed their arrival testing and have been cleared from quarantine will receive an email inviting them to download and start using the app. Faculty and staff who have been identified by their school or division as needing to participate in routine/surveillance testing will receive an email letting them know about the frequency of their testing and providing instructions on how to download and use the app. Students should not download and use the app to schedule your tests until they have been cleared from arrival quarantine and are invited to do so.

Learn more about the CampusKey app here: https://access.tufts.edu/campuskey.

If you have trouble installing or using the app, please send an email describing the issue to CampusKey@tufts.edu. Due to the volume of testing, scheduling updates may not be done by email.

Last update: Tuesday, Sep 22, 2020 - 11:02am

What should I do if I receive positive test results from a physician outside of Tufts?

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If you receive positive test results from your primary care physician or another entity outside the university, contact the Jumbo Health Center at jumbohealthcenter@marathon-health.com or 617-627-0467 so that a clinician can evaluate your individual circumstances and notify anyone at Tufts with whom you have had close contact; you may leave a voicemail with your name and contact number if it is off-hours. Your personal information will remain anonymous. More information about testing is available in the Testing at Tufts resource.

Last update: Wednesday, Sep 2, 2020 - 9:49am

Who has been selected to participate in routine (i.e., surveillance) testing on campus?

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Deans’ offices and division leadership teams have identified which faculty and staff should be integrated into regular testing based on their individual responsibilities (including teaching, research, and student support work) in line with their units’ planning for the return to campus. Testing schedules, i.e., weekly or twice a week, are determined by the nature and frequency of their interaction with residential students and the general public in the course of their responsibilities at Tufts. Only faculty and staff who have been identified by their school or division leadership as needing to participate in surveillance testing will be able to register to use the CampusKey app to schedule their weekly or twice a week tests. If you have questions about why you were or were not added to the testing program, please contact your supervisor, or your department, division or school leadership.

All students who choose to take classes on campus this fall will be regularly screened and tested. Students who are studying remotely and living off-campus in Medford or Somerville have the option of participating in the testing program. The frequency of the routine/surveillance tests is based on where the students live (on- or off-campus) and how they are taking classes (in-person or remotely).

To learn more about testing at Tufts, visit https://coronavirus.tufts.edu/testing-at-tufts.

Last update: Tuesday, Sep 1, 2020 - 11:09am

Where will my confidential information be stored?

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This information varies by campus. Please visit the Testing at Tufts resource for the specifics about where an individual’s information will be securely stored.

Last update: Tuesday, Aug 18, 2020 - 10:19am

Is it possible for the testing process to produce an incorrect negative result in some people who have COVID-19?

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It is possible for the test to produce an incorrect negative result in some people who have COVID-19. Students who test negative but have symptoms of COVID-19 or concerns about exposure to COVID-19 should contact Health Service, and employees should contact their healthcare provider, to determine if they should be retested or take other actions. More information about testing is available in the Testing at Tufts resource.

Last update: Tuesday, Aug 18, 2020 - 9:59am

How will I learn about my testing results?

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If your test produces a negative result, you will receive an e-mail with a link directing you to a confidential health portal established by the Broad Institute, where you may obtain your test results. After your first negative test, you will receive an email inviting you to create an account to log in and view results. If a student or employee’s COVID-19 test is positive, the individual will be contacted by phone by a healthcare clinician/provider and given instructions for appropriate next steps and care, and will be able to begin isolation, which also initiates the contact tracing process. More information about notification of test results is available in the Testing at Tufts resource.

Last update: Tuesday, Aug 18, 2020 - 9:52am

What is the cost of onboarding/arrival or surveillance/routine testing?

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The university will cover the cost of onboarding and surveillance/routine testing.

Last update: Tuesday, Aug 18, 2020 - 9:50am

What should I do if I develop symptoms in between scheduled tests?

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This information varies by campus. Please visit the Testing at Tufts resource for information about symptomatic testing.

Last update: Tuesday, Aug 18, 2020 - 9:49am

Where will my onboarding/arrival testing be conducted? What about the location for my ongoing surveillance/routine testing?

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This information varies by campus. Please visit the Testing at Tufts resource for the specifics about the locations of onboarding/arrival testing and surveillance/routine testing.

Last update: Tuesday, Aug 18, 2020 - 9:48am

What happens if I choose not to be tested?

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Because surveillance/routine testing is designed to protect the entire community, participation is required. More specific information—by category of community member—is available as part of the Testing at Tufts resource.

Last update: Tuesday, Aug 18, 2020 - 9:46am

How is risk of exposure being minimized for the people providing COVID-19 tests?

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This information varies by campus. Please visit the Testing at Tufts resource to learn more about the ways in which the individuals providing the clinical support for our testing program are being properly equipped and protected.

Last update: Tuesday, Aug 18, 2020 - 9:45am

What if I don’t feel well enough to go to get my test?

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This information varies by campus. Please visit the Testing at Tufts resource to learn more about your options, particularly when you are exhibiting symptoms related to COVID-19.

Last update: Tuesday, Aug 18, 2020 - 9:44am

These FAQs are subject to change. Please check back here for the latest guidance. If you do not  find the information you are looking for, please send an email to COVID19@tufts.edu.